Privacy Policy
This policy applies to all users of the Fly Humare Saath website and booking.
1. Who We Are
This Privacy Policy describes how Fly Humare Saath ("we", "us", "our”) a proprietorship firm engaged in Travel & Tourism services collects, uses, stores, and protects your personal information when you visit our website, make an inquiry, or purchase a tour package from us.
We are committed to protecting your privacy in compliance with the Digital Personal Data Protection Act, 2023 (DPDPA) and the Information Technology Act, 2000. By using our website or services, you consent to the practices described in this policy.
2. Information We Collect
2.1 Personal Information You Provide
Identity Details: Full name, date of birth, gender, passport number, Aadhaar number (for visa processing)
Contact Details: Mobile number, email address, residential address, emergency contact
Travel Information: Travel dates, destination preferences, dietary requirements, special needs
Payment Information: Transaction reference numbers, bank details for refund processing (we do not store card numbers)
Documents: Passport copies, photographs, and visa-related documents for international tour processing
2.2 Information Collected Automatically
Browser type, device type, IP address, and operating system when you visit our website
Pages visited, time spent on pages, and links clicked (via cookies and analytics tools)
Referral source (how you found our website)
2.3 Information from Third Parties
Travel preferences or group booking details shared by a lead traveller on behalf of a group
Information from travel partners or affiliates when you inquire via their platforms
3. How We Use Your Information
We collect and use your personal information strictly for the following legitimate purposes:
Booking & Tour Processing: To confirm bookings, arrange hotels, flights, transportation, visas, and all travel services
Communication: To send booking confirmations, itineraries, payment receipts, travel advisories, and pre-departure information
Visa & Document Processing: To share your details with embassies, hotels, airlines, and government authorities as required for your tour
Payment Processing: To process payments and issue refunds securely
Customer Support: To respond to your queries, complaints, and feedback
Marketing (with your consent): To send promotional offers, new tour packages, and travel deals via WhatsApp, SMS, or email
Legal Compliance: To comply with applicable laws, regulations, and government requirements
Website Improvement: To analyse website traffic and improve user experience
We will NEVER sell, rent, or trade your personal information to any unauthorised third party for commercial purposes.
4. Sharing of Your Information
We share your personal data only when necessary and only with trusted parties:
Hotels & Resorts: For room reservations in your name
Airlines & Transport Operators: For ticket booking and seat confirmation
Visa Agents & Embassies: For international visa application processing
Payment Gateway Partners: For secure online payment processing
Government & Regulatory Authorities: When required by law, court order, or statutory obligation
Travel Insurance Providers: If you opt for travel insurance through us
All third parties with whom we share your data are bound by confidentiality obligations and data protection standards. We do not share your data with advertisers or unrelated businesses.
5. Cookies & Website Tracking
Our website uses cookies to improve your browsing experience. A cookie is a small text file placed on your device that helps us:
Remember your preferences and past interactions with our website
Analyse which pages are most visited and how users navigate our site
Improve website performance and content relevance
Provide a personalised experience during your visit
You may disable cookies through your browser settings. However, doing so may affect certain features of our website. We use only functional and analytics cookies — we do not use cookies to track your browsing activity on other websites.
6. Data Security
We take the security of your personal data seriously and implement appropriate technical and organisational measures to prevent unauthorised access, disclosure, loss, or misuse, including:
Secure storage of customer records with restricted employee access
Encrypted online payment processing via PCI-DSS compliant gateways
No storage of credit/debit card numbers or CVV details
Regular review of our data collection and processing practices
While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure. We encourage you to protect your own account credentials and notify us immediately of any suspected unauthorized use.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:
Active booking records: retained for the duration of your tour plus 2 years for dispute resolution
Payment transaction records: retained for 7 years as per Indian financial regulations
Visa and travel documents: returned or securely deleted after the tour is completed
Marketing consent records: retained until you withdraw consent
8. Your Rights
Under the Digital Personal Data Protection Act, 2023 (DPDPA), you have the following rights regarding your personal data:
Right to Access: Request a copy of the personal data we hold about you
Right to Correction: Request correction of inaccurate or incomplete information
Right to Erasure: Request deletion of your personal data (subject to legal obligations)
Right to Withdraw Consent: Opt out of marketing communications at any time
Right to Grievance Redressal: Lodge a complaint with our grievance officer if you believe your data rights have been violated
To exercise any of these rights, please contact us using the details in the Contact section below. We will respond within 30 days.
9. Privacy Grievance Contact
For any privacy-related concerns, data requests, or complaints, contact us at:
Fly Humare Saath
Address: 1004, Sankalp Square 3B, Beside Taj Skyline, Sindhu Bhavan Road, Thaltej, Ahmedabad - 380059
Email: flyhumaresaath@gmail.com
Phone: +91 8001318000