Cancellation and Refund Policy

This policy applies to all bookings made with Fly Humare Saath for domestic and international tours.

1. Our Approach to Cancellations

Fly Humare Saath understands that travel plans can change. We approach every cancellation request with empathy and fairness. However, because we make advance commitments to hotels, airlines, transport operators, and other vendors on your behalf, cancellations result in real costs that we are obligated to honour.

Our cancellation and refund decisions are made on a case-by-case basis , taking into account:

The timing of the cancellation relative to the date of departure
The type of tour domestic or international
Non-refundable costs already paid to hotels, airlines, visa agents, and other vendors
The reason for cancellation and any supporting documentation
Whether a reschedule or date change is feasible instead of cancellation

We always try to offer a reschedule or credit note as an alternative to outright cancellation wherever possible.

2. Cancellation by the Customer

2.1 How to Cancel

All cancellation requests must be submitted in writing via email to flyhumaresaath@gmail.com or Contact to +91 8001318000
Verbal cancellations are not accepted. The date of written request is the official cancellation date
You will receive a written acknowledgment from us within 24 working hours

2.2 Domestic Tour Cancellation Guidelines

Time Before Departure	Refund Likely	Status
More than 30 days	Partial refund after deducting advance paid to vendors + admin fee	Case by Case
15 – 30 days	Refund of recoverable amounts only; significant deductions likely	Case by Case
7 – 14 days	Minimal or no refund; most vendor costs non-recoverable	Case by Case
Less than 7 days	No refund in most cases; full amount forfeited	Likely No Refund
No-show on departure day	No refund. Full amount forfeited without exception	No Refund

2.3 International Tour Cancellation Guidelines

Time Before Departure	Refund Likely	Status
More than 45 days	Partial refund after deducting visa fees, airline penalties, hotel advances	Case by Case
30 – 45 days	Refund of recoverable amounts; airline and hotel costs heavily deducted	Case by Case
15 – 30 days	Minimal refund; most international vendor costs are non-refundable	Case by Case
Less than 15 days	No refund in most cases. Visa fees are non-refundable under all circumstances	Likely No Refund
No-show on departure day	No refund. Full amount forfeited without exception	No Refund

Visa fees, embassy charges, travel insurance premiums, and airline ticket costs are strictly non-refundable in all cases, regardless of the reason for cancellation.

3. Cancellation by Fly Humare Saath

We reserve the right to cancel a tour due to:

Insufficient group size to operate the tour economically
Natural calamities, government travel advisories, or safety concerns at the destination
Airline, hotel, or key vendor failure beyond our control
Force majeure events (see Section 5)

In such cases, we will:

First option: Offer an alternative tour date or destination of equivalent value
Second option: Issue a credit note valid for 12 months
Third option: Process a partial or full refund after deducting non-recoverable costs already paid to vendors

Our liability in case of Company-initiated cancellation is strictly limited to the amount paid by the customer. We are not liable for consequential losses such as independently booked flights, visa fees, or loss of leave.

4. Refund Process

4.1 How Refunds are Processed

All refund requests must be submitted in writing with your booking reference number
Refunds are approved only after our team reviews the cancellation request and vendor recovery status
Approved refunds will be processed within 6–8 working days to the original payment source (bank account, UPI, or card)
Cash refunds for offline payments will be made via bank transfer to your registered account
Bank transfer charges, payment gateway processing fees, and GST paid are non-refundable in all cases

4.2 Partial Refund

Where a partial refund is approved, the Company will provide a written breakdown of deductions including vendor charges, cancellation fees, and administrative charges before processing the refund.

4.3 Credit Note

As an alternative to a cash refund, the Company may offer a credit note equivalent to the refundable amount, valid for 12 months from the date of issue, redeemable against any future Fly Humare Saath booking.

5. Force Majeure

Fly Humare Saath shall not be held liable for cancellations or disruptions caused by events beyond our reasonable control, including:

Natural disasters (earthquake, flood, cyclone, landslide)
Pandemics, epidemics, or public health emergencies declared by government authorities
War, terrorism, civil unrest, or government-imposed travel bans
Airport or border closures, airline strikes, or sudden route cancellations
Any other event genuinely beyond our control

In force majeure situations, we will make every reasonable effort to reschedule your tour. Refunds will be considered only after recovering costs from vendors and suppliers, which may take additional time.

We strongly recommend purchasing travel insurance that covers trip cancellation due to force majeure events to protect your investment.

6. Amendment & Date Change Policy

Requests to change tour dates, passenger names, or destinations are subject to availability and vendor policies at the time of request
Date change requests made more than 30 days before departure will be accommodated where possible, subject to applicable charges
Name change after flight ticket issuance may incur airline penalty charges that must be borne by the customer
Changes requested within 7 days of departure may be treated as cancellations
All amendment requests must be made in writing via email or Contact.