Terms and Conditions

These terms govern all bookings and purchases made with Fly Humare Saath online and offline.

1. Definitions

Throughout these Terms & Conditions, the following definitions apply:

• "We" / "Us" / "Our" / "Company" refers to Fly Humare Saath , a proprietorship firm engaged in Travel & Tourism, having its registered and operational office at 1004,Sankalp Square 3B, Beside Taj Skyline, Sindhu Bhavan Road, Thaltej, Ahmedabad, Gujarat — 380059.

• "You" / "Your" / "User" / "Customer" refers to any individual, group, or legal entity visiting our website, making an inquiry, or purchasing a tour package or travel service from us.

• "Tour Package" refers to any travel service offered including domestic or international holidays, flight and hotel combinations, pilgrimage tours, honeymoon packages, group tours, and custom itineraries.

• "Booking" refers to a confirmed reservation of any tour package or travel service, acknowledged in writing by the Company.

• "Payment" refers to any amount paid via online (UPI, card, net banking) or offline(cash, bank transfer) modes towards a booking.

2. Acceptance of Terms

By visiting our website, making an inquiry, or completing a payment whether online or offline you unconditionally agree to be bound by these Terms & Conditions in their entirety.

Making any payment to Fly Humare Saath constitutes full and unconditional acceptance of these Terms. If you do not agree, please do not proceed with a booking.

These Terms apply to all users including individuals, families, groups, honeymooners, pilgrims, and corporate clients. We reserve the right to modify these Terms at any time. The updated Terms will be published on our website and shall apply to all bookings made thereafter.

3. Website Content Disclaimer

• The content on our website including tour descriptions, itineraries, prices, hotel details, and photographs is provided for general information and may be updated or changed without prior notice.

• While we strive for accuracy, we do not guarantee that all information on our website is complete, current, or error-free. Prices, availability, and itinerary details are subject to change until a booking is confirmed.

• Hotel photographs shown on our website are for representational purposes only. Actual room types and views may vary.

• Our website may contain links to third-party websites for convenience. We are not responsible for the content or practices of any linked external sites.

• You may not create a link to our website from another website or document without Fly Humare Saath's prior written consent.

• All content on our website design, layout, text, images, and tour materials — is the intellectual property of Fly Humare Saath. Unauthorised reproduction or commercial use is prohibited and may give rise to legal action.

4. Booking & Confirmation

4.1 Booking Process

• A booking is confirmed only upon receipt of the advance payment AND written confirmation from Fly Humare Saath via WhatsApp, email, or physical receipt.

• A quote or itinerary shared by us does not constitute a confirmed booking or guarantee of availability.

• We reserve the right to accept or decline any booking at our sole discretion.

4.2 Advance & Full Payment

• A minimum advance (as communicated at the time of booking) must be paid to hold your tour dates.

• Full payment for domestic tours must be completed at least 7 days before departure.

• Full payment for international tours must be completed at least 15–21 days before departure.

• Failure to pay by the due date may result in automatic cancellation and forfeiture of the advance paid.

4.3 Payment Methods

Always verify our official bank account / UPI ID before transferring money. Fly

Humare Saath will never ask for payments to personal accounts or third-party wallets. We are not responsible for payments made to any unauthorised account.

4.4 Pricing & GST

• All prices are quoted in Indian Rupees (₹) and are subject to change until booking is confirmed and full payment received.

• GST is applicable as per prevailing Indian tax laws and will be included in your final invoice.

• International tour prices may be subject to foreign exchange rate fluctuations.

• We shall be under no liability in respect of any loss arising from decline of authorization for any transaction on account of card limits or bank restrictions.

5. Tour Package Terms

5.1 What's Included / Excluded

Each package specifies inclusions. Unless explicitly stated in writing, the following are generally NOT included:

• Personal expenses (tips, laundry, calls, porter charges, shopping)

• Travel insurance (strongly recommended; to be purchased separately)

• Visa fees, embassy charges, or travel document costs unless specified

• Meals not listed in the itinerary

• Any activity, service, or upgrade not in the confirmed package

• Costs due to changes in government taxes, fuel surcharges, or currency rates

• Any costs arising from delays due to weather, strikes, or political unrest

5.2 Itinerary Changes

• We reserve the right to modify itineraries, hotels, or transport due to safety, availability, or operational reasons without prior notice.

• Equivalent alternatives will be provided wherever possible. Minor changes do not entitle the customer to a refund.

• We are not liable for delays caused by airlines, weather, traffic, government restrictions, or other factors beyond our control.

5.3 Visa & Travel Documents (International Tours)

• It is the traveller's sole responsibility to hold a valid passport with minimum 6 months' validity beyond the return date.

• Visa approval is at the sole discretion of the respective embassy. Visa rejection does not entitle the customer to a refund of visa fees or tour costs.

• We are not liable for delays, rejections, or deportation at any port of entry.

6. Liability & Limitation

Fly Humare Saath acts as a travel organiser and facilitates services provided by independent third parties (airlines, hotels, transport operators). Accordingly:

• We are not liable for any loss, injury, accident, delay, or inconvenience caused by third-party service providers

• We are not liable for acts of God, natural disasters, strikes, epidemics, pandemics, war, or government restrictions

• We are not liable for theft, loss, or damage to personal baggage or belongings during the tour

• Our maximum liability in any dispute is strictly limited to the amount paid by the customer for the specific tour

• We do not guarantee weather conditions, hotel room categories beyond what is booked, or local service quality at the destination

We strongly recommend all customers purchase comprehensive travel insurance to protect against medical emergencies, flight cancellations, baggage loss, and other travel risks.

7. User Conduct

• Provide accurate and complete information at the time of booking (names must match passport/ID exactly)

• Behave responsibly, respectfully, and lawfully during the tour towards fellow travellers and staff

• Not make defamatory, false, or misleading public statements about the Company

• Comply with all destination laws, customs, and immigration requirements

We reserve the right to remove any participant from a tour without refund if their behaviour is deemed unsafe, illegal, or disruptive to others.

8. Governing Law & Disputes

These Terms are governed by the laws of India. Any dispute arising from a booking, payment, or engagement with Fly Humare Saath shall be subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat, India.

The Consumer Protection Act, 2019 governs all consumer-related disputes. We encourage resolution through direct communication before approaching any forum.

Contact — Fly Humare Saath

For any questions regarding these Terms & Conditions:

Legal Entity: Fly Humare Saath

Operational Address: 1004, Sankalp Square 3B, Beside Taj Skyline, Sindhu Bhavan

Road, Thaltej, Ahmedabad, Gujarat - 380059

Phone: +91 8001318000

Email: flyhumaresaath@gmail.com

For any queries, please visit our Contact page.